Frequently Asked Questions (FAQ)
Ordering & Quotations
Send us your product details—model code, quantity and any special specifications—via any of these channels:
• Email: idees248@gmail.com
• WhatsApp: +6016-233 5276
When you reach out, please include your company details:
• Company name
• Registration number
• Billing & delivery address
• Contact person & position
• Phone number & email
You’ll receive a detailed quotation within 1–3 business days.
• Email: idees248@gmail.com
• WhatsApp: +6016-233 5276
When you reach out, please include your company details:
• Company name
• Registration number
• Billing & delivery address
• Contact person & position
• Phone number & email
You’ll receive a detailed quotation within 1–3 business days.
No minimum—orders start from a single unit.
Customization
Yes. We offer custom dimensions, powder-coat finishes, laminate colours and upholstery (PU, half or full leather). Just let us know what you need.
We don’t have in-house designers—but we can share product specs and drawings for your designer to use.
Lead Time & Delivery
• Standard items: 1–2 weeks from payment
• Custom orders: 2–4 weeks from payment
Excludes weekends & public holidays. Exact timing depends on model & quantity.
• Custom orders: 2–4 weeks from payment
Excludes weekends & public holidays. Exact timing depends on model & quantity.
Yes—across Peninsular Malaysia. Fees vary by location and order size.
Payment & Terms
• Orders < RM1,000: Full payment before production
• Orders ≥ RM1,000: Down payment to confirm; balance before delivery
(Approval & T&Cs apply.)
• Orders ≥ RM1,000: Down payment to confirm; balance before delivery
(Approval & T&Cs apply.)
• Bank transfer
• DuitNow
• Dated cheque (please date it on or before delivery so funds clear in time)
We do not accept credit cards.
• DuitNow
• Dated cheque (please date it on or before delivery so funds clear in time)
We do not accept credit cards.
Yes—30 to 60 days for approved corporate clients. Please contact our accounts team.
Warranty & After-Sales
• Chairs & sofas: 1-year parts warranty (mechanism, arms, gas lift, casters)
• Other furniture: Report defects on delivery (late claims may not be accepted)
• Other furniture: Report defects on delivery (late claims may not be accepted)
Email/WhatsApp us photos and a brief description of the issue. We’ll arrange repair or replacement.
Showroom & Samples
We don’t have a showroom—factory/office visits are by appointment only. Please contact us to book.
Yes—email or WhatsApp us your sample request and delivery address (fabric, leather or laminate swatches).
Bulk Orders & Export
Yes—chairs only. We’ll quote shipping costs, lead time and required documents based on your location.
Yes—contact our sales team for a custom quote.